Customers’ Right of Recession
Customers have a right of recession!
Terms of Cancellation/Right of Recession
You have the right to withdraw from this contract within fourteen days without stating any reason.
The cancellation deadline starts with the day on which you, or a named third-party that is not a carrier, have received the goods.
In order to claim your right of recession you have to inform us
PROTECT-Laserschutz GmbH
Mühlhofer Hauptstraße 7
90453 Nuremberg
Germany
Tel +49 (0) 911 96447 30
Fax: +49 (0) 911 96447 31
E-Mail: info@protect-laserschutz.de
by providing an explicit declaration (e.g. mail, fax or e-mail) about your decision to cancel the contract. You may use the attached example cancellation-form to do that, but it is not mandatory.
In order to maintain your right of recession it is sufficient to send out your message regarding the execution of the right of recession before the cancellation deadline expires.
Consequences of the Recession
If you cancel the contract we are obligated to reimburse all of your payments including shipment fees (excluded are additional fees resulting from choosing another shipment method than our standard one) immediately and not later than fourteen days after receiving your message regarding the recession of the contract.
The reimbursement will take place by using the same payment method that you chose during the initial transaction, unless we explicitly agreed upon something different with you.
In no case will the reimbursement cause you any transaction fees. We may withhold the reimbursement until receiving the goods or receiving proof that you have sent the goods back to us, depending on what comes in first.
You must send or hand over the goods back to us immediately and not later than fourteen days after the day when you have notified us about your recession of the contract. The deadline is met when you send out the goods before the expiration of the fourteen days deadline.
You pay the shipment fees for sending back the goods. You must cover a possible value loss of the goods only if it results from using them in a way that is not appropriate for the inspection of the goods’ quality, properties and functionality.
You can download a revocation form HERE (format: PDF Reader required) and use it to exercise your right of revocation. To do so, please return the completed withdrawal form to us by post, fax or e-mail.
